ARTICLE 1: Data Controller Data is collected by Real Katana, located at 7 Allée de Chartres, Bordeaux, France. For any questions regarding data protection, you can contact us at support@real-katana.com.
ARTICLE 2: Data Collected and Purposes We collect and use personal data such as name, address, email, phone number, and payment information for:
- Order management and delivery.
- Customer relationship (reviews, surveys, after-sales service).
- Improving our services (traffic analysis, marketing).
ARTICLE 3: Data Hosting Your data is hosted within the European Union.
ARTICLE 4: Data Sharing We do not share your data with third parties, except in the case of a legal request by authorities.
ARTICLE 5: Data Retention Data is kept for the duration of the contractual relationship, then archived for 10 years in accordance with legal obligations.
ARTICLE 6: Your Rights You have the right to access, rectify, delete, and port your data. You can also object to its processing. To exercise these rights, contact us at support@real-katana.com. You can also file a complaint with the CNIL.
ARTICLE 7: Cookies We use cookies to:
- Ensure the proper functioning of the site.
- Optimize your user experience.
- Analyze site traffic.
- Display targeted advertisements.
The lifespan of cookies is 13 months. You can manage your cookie preferences through your browser settings.
For more information, please consult our dedicated cookie management page.