Estimated Timelines:
- Our brand katanas: 3-10 days
Delivery Times:
- Approximately 5-15 days.
Decorated Wooden Box:
- One decorated box for multiple katanas ordered.
Responsibility and Delivery Address:
- Delivery is considered effective upon receipt of the product by the customer. The risks are then transferred to the customer.
- Check the condition of the products upon delivery. Any issues must be reported within 14 days to support@real-katana.com.
- Orders are delivered to the address provided by the customer. Additional charges may apply in case of address errors.
Delays and Disputes:
- In case of delay not justified by force majeure, the customer may cancel the order after providing a reasonable additional time.
- Refund within 14 days after cancellation.
Customs:
- The customer is responsible for customs duties and local taxes. Please check your national legislation before purchasing.
For any questions, contact us at support@real-katana.com.