Order Cancellation:
- Possible within 2 hours of placing the order.
- Refund within 14 days after cancellation.
Right of Withdrawal:
- 14 days from the receipt of the products.
- Return shipping costs are the responsibility of the customer, except in case of an error on our part.
- Refund for returned products and initial shipping costs within 14 days after receiving the returned products.
Return Conditions:
- Products must be returned new, complete, and in their original packaging.
- Damaged, incomplete, or used products will not be refunded.
- The right of withdrawal does not apply to personalized products.
Return Procedure:
- Contact customer service at support@real-katana.com before any return.
- Include a copy of the invoice or delivery note with the return.
Returns for Defects or Errors:
- Accepted only for manufacturing defects or incorrect products.
- Inform within 72 hours of receiving the order.
- Return the product with a copy of the invoice.
- Return shipping costs are the responsibility of the customer.
Return Shipping:
- Use a shipping service with a tracking number.
- Send the tracking number by email.
- No refund or exchange will be made without delivery confirmation.